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Overview

Course details

Aim

o provide participants with a clear theoretical and practical training course in mediation skills identified in the Scottish Mediation’s  

Objective

For participants to become confident in their knowledge, skills, and ability to mediate disputes in accordance with the Scottish Mediation  a²Ô»å . 

Learning outcomes

• An understanding of conflict theory
• Awareness of personal responses to conflict and different conflict management styles
• An understanding of the basic principles underpinning mediation
• A theoretical understanding of how and why mediation works
• Enhanced communication and negotiation skills
• Practical experience in using mediation skills and techniques
• An understanding of the role of a mediator and how a mediator works
• An understanding of the importance of reflective practice and CPD (Continuing Practice Development)
• An overview of different models of mediation and contexts
• An introduction to psychological biases and how difference impacts mediation
• An introduction to noticing and acknowledging the role of thoughts and emotions in mediation
• An understanding of equality and diversity issues and the ethics of mediation
• Knowledge of how mediation fits within the Law
• Knowledge of relevant Scottish Mediation practice guidelines and 
  competencies 

The course will focus on the above learning outcomes, using continuous assessment aligned with Scottish Mediation  

Who is this course for?

We provide this practical training to groups both within the University and in the wider community. Internal colleagues who take part in the training become part of the Mediation Service and are encouraged to participate in external and internal mediations as well as continued professional development (CPD) to become eligible to join the Scottish Mediation Register. 

Teaching format

A 40-hour course, inclusive of assessment. The course consists of pre-course reading and includes a minimum of 20 hours of practical experience and 15 hours of home-study. 

Testimonials

"I wanted to say that I truly enjoyed my first day of in-person mediation learning and practice. Thank you so much. 
The style, pace and content were very engaging and made me thoughtful on my drive back to Glasgow."
- Manira

"I thoroughly enjoyed every day and would have quite happily attended further days had they been on offer. Having delivered training myself (on a much smaller scale!) I know how much it takes in terms of prep and then on the day, it’s a huge undertaking and a testament to the content and quality of delivery that it was so engaging.
As mentioned after my assessment I am already using a variety of what we discussed in training in my day-to-day relationships, friends, family, colleagues!"
- Vicky

Course requirements

This course requires a Microsoft Teams Account and a good understanding of Microsoft Teams. The live portions of the course will be conducted via Microsoft Teams. 

This course is designed for applicants who have a good level of English. If English is not your first language and you are uncertain what this means, please refer to the . We would look for applicants to be at B2 level. This  may help you understand if you are at the B2 level.